Difficult Situations, Difficult People

Integral Development had the pleasure of interviewing Tim Munden, the Vice President of Human Resources at Unilever Foodsolutions. Unilever is a public limited company with over 400 brands spanning 14 different categories of home, personal care and food products including Lipton, Dove and Omo. Some profound questions used by Tim over his career that have made a significant difference when dealing with difficult people are, 'what is needed here?', from what point of view is this person saying seem right?' and 'what does good look like?'.